Web
2.0 technologies Traversal believes can positively impact customer service
are as follow:
1.
Interaction. Use channels to provide human interaction
and take on board customer feedback. These could include real time chat,
instant messenger
2.
Personalization. Deliver a personalized experience by
providing tailored content in response to queries, such as special offers or
added information.
3.
RSS. Keep customers and partners updated with changes
to areas of interest automatically through RSS feeds.
4.
User communities. Build communities that enable users
to exchange information and help self-support.
5.
Blogging. Engage in dialogue with customers through
relevant and tailored blogs.
6.
Social networking. Build links with relevant social
networks through interaction and posting tailored information.
7.
Search Engine Optimization. Tailor your website to
ensure that queries are pushed quickly to the correct page from internet search
engines such as Google.
8.
Tagging. Allow users to rate usefulness of answers and
information provided to gather valuable feedback on customer service
effectiveness.
9.
Wikis. Use wikis to share information quickly,
particularly for a technical audience.
10. Podcasts.
Make information and updates available through other channels than your website
through channels as podcasts and video updates.
Summary of Features:
- Simplicity
- Precise layout, Surfaces
- Columns
- Separate top section
- Solid areas of screen
- Simple navigation
- Logos - Editable
- Text - Editable, Colors
- Bold text introductions, Cute icons
Upgrading from Web 1.0 to Web 2.0
Web 1.0 ------------------ Web 2.0
DoubleClick ------------------------ Google
AdSense
Ofoto --------------------------------- Flickr
Akamai ------------------------ BitTorrent
mp3.com ----------------------------- Napster
Britannica Online------------------ Wikipedia
personal websites --------------- blogging
evite --------------------------------- upcoming.org and EVDB
domain name speculation ----- search engine optimization
page views ------------------------ cost
per click
screen scraping -------------- web
services
publishing -------------------------- participation
content management systems wikis
directories (taxonomy)----------- tagging
("folksonomy")
stickiness ------------------------ syndication
instant messaging --------------- Twitter
Monster.com ------------------------ LinkedIn
Subject : My Personal Experience for the Web 2.0 Learning Opportunity
Venue : Faculty of Agriculture,
University of Mauritius (UoM),
Réduit,
Republic of Mauritius
Dates & time : July 23-27 July 2012 (0900hrs - 1700hrs)
Dear All,
Web 2.0 tools is nowadays necessities for all the people - children, youth and oldies without any limits. I am hereby to share my personal experience of the Web 2.0 tools and i can say it was as wonderful as a journey to a mysterious world. Why mysterious? As all the tools are available free, going through them but never try to use as we were unknown of this.
1st Day
- RSS
Job Openings - placement firms and newspapers can provide a classifieds feed of job vacancies
Auction Items - auction vendors can provide feeds containing items that have been recently added to ebay or other auction sites
Forum Headlines - support forums can provide a listing of new forum threads
Product Sales or Specials - one look at Amazon opens the mind to the endless product sale potential using RSS. Currently Amazon delivering a headline-view of the top 10 bestsellers in that category or set of search results.
Airlines - report flight delays
Entertainment - listings of the latest tv programs or movies at local theatres
Press Distribution - feed for press with new releases
Bookmarks and other external links - perfect for sharing lists of external links
Calendars - listings of past or upcoming events, deadlines or holidays
Law Enforcement - let the community know of location and status of sex offenders as they move into a community.
Search results - to let people track changing or new results to their searches
RSS in the Government - Site details how RSS is used by various government agencies
2nd Day
- Google Document & Wikis
Color-coded live comments - comment coloring on the fly, or create their own custom coloring scheme
Backup methods - Up to 5GB of usage is possible where we can store our word documents, presentation, drawings, statistic tables and scripts
Readers’
guides: Have your students create readers’
guides to share their favorite and most important parts of works you’ve read in
class.
Solving wiki: Post difficult math problems, such as calculus, so that the
class can collaboratively solve them.
Student
portfolios : Assign portfolio pages to each of
your students, and allow them to display and discuss their work.
Correction
competition: You can
post a document riddled with mistakes, then have students compete to see who
can fix the most errors fastest.
Peer editing: Ask students to edit each others’ work for spelling,
grammar, and facts based on a style guide or rules you’ve defined..
Organize
ideas: Allow group members to post their
ideas in a wiki, and you’ll cut down on duplicate ideas, while at the same time
allowing them to build upon the ideas.
Fan clubs: Start fan clubs for your students’ favorite figures from
history and ask them to contribute their favorite quotes, photos, and other
tidbits together.
Local history: Document historical buildings, events, and more from our
community. You can ask students to perform interviews, and encourage parents
and other adults to contribute their knowledge in the wiki.
Community FAQ: Ask students to create an FAQ for their community, then
pass it on to your next group of students.
3rd Day
- Google Mapping & Blogger Session
Map tracer - Trace a path from a start point to a destination point and enable to calculate its distance. Also, acting as guide for a particular unknown place.
Zoom image - enable you to have a real image capabilities options
Personal mapping - Make history of my past traveling path around the world including its times, place and duration.
Commercial purposes - Numerous people set up their blogs so as to advertise their products or services to Internet users.
Collection of customer feedback - Major organizations set up their own blogs so as to reach out to their customers and collect their feedback or comments about their experiences with them. Blogs may also be used to broadcast news about new policies, products or services.
4th Day
- LinkedIn & Facebook
5th Day but the 1st
- iMark
